Privacy Policy

Last updated: April 2026

1. Information We Collect

PolicyVera collects the following personal information to facilitate insurance quote requests between clients and licensed agents:

  • Full name
  • Date of birth
  • Last four digits of Social Security Number
  • Driver's license number and state
  • Mailing address
  • Phone number
  • Email address

2. How We Store Your Data

Your personal information is encrypted in transit using TLS, and your Social Security number and driver's license number are individually encrypted at the application layer. All data is stored on infrastructure that provides encryption at rest, hosted with service providers that maintain recognized security certifications such as SOC 2. Access to personally identifiable information (PII) is restricted to authorized personnel and systems.

3. Who Can See Your Data

Your identity information is shared only with insurance agents you explicitly choose to send quote requests to. Platform administrators may access data for support, compliance, and security purposes. We do not sell your personal information to third parties.

4. Data Retention and Deletion

We retain your data for as long as your account is active. You may request deletion of your account and all associated personal data at any time through your account settings. Deletion requests are processed within 30 days. Certain data may be retained as required by law or for legitimate business purposes (e.g., audit logs).

5. Cookies and Sessions

PolicyVera uses session cookies to keep you signed in. We use JSON Web Tokens (JWT) for authentication. Sessions expire after 4 hours of inactivity for security purposes. We do not use third-party tracking cookies.

6. Third-Party Service Providers & AI Data Processing

PolicyVera uses third-party service providers to operate the Platform. Your data may be processed by providers in the following categories:

  • AI document processing (Anthropic): When you upload insurance documents, their content is sent to a third-party AI provider (currently Anthropic) to extract details such as coverage limits, deductibles, and premium amounts. The provider does not retain document content after processing; extracted data is stored on our Platform.
  • Cloud hosting and application delivery
  • File storage
  • Database hosting
  • Email delivery

We require all service providers to maintain appropriate security measures and to process your data only as necessary to provide their services to us. We do not sell your personal information to any third party.

7. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal data)
  • Not be discriminated against for exercising your privacy rights

To exercise your CCPA rights, use the deletion feature in your account settings or contact us at the address below.

8. Mortgage Lenders & Referral Partners

If a mortgage lender or loan officer refers you to PolicyVera — through their link, or by adding you as a borrower — that lender may, only with your consent, see information related to your home-insurance shopping, including:

  • that you are obtaining home-insurance quotes for your home purchase;
  • your name, email address, and phone number;
  • your quote progress and the quotes licensed agents provide to you; and
  • the ability to coordinate with your agent to help your closing.

A referring lender cannot see your Social Security number, your driver's license, or your private messages with your agent.

You control this. When you first sign in after a lender refers you, you choose whether to allow that lender to see your progress. You can change or withdraw your decision at any time in Settings → Your lenders & data sharing, including blocking a lender entirely. A lender may also request quotes from agents on your behalf; if they do, we will notify you, and you can stop those requests at any time. Declining or blocking a lender never prevents you from getting insurance quotes yourself.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: privacy@policyvera.com